FAQs

FAQs

Do you offer free shipping?

Yes, free shipping is available for purchases of $500.00 or more

How do you ship?

We ship small package with UPS and FEDEX. Large packages are shipped by a freight carrier.

How are products packaged?

All of our products are packaged in several layers to protect the items
inside. We use plastic sleeves, bubble wrap , foam sheets, styrofoam,
paper, and corrugated card board boxes as packing.

What kind of wood are products made of?

Our products use pine, heave maple, and other exotic Asian hardwoods. On our veneers, our products are made with birch, oak, cherry, rosewood and other hardwoods to achieve desired patterns and effects

What is your return /refund policy?

We accept returns within 30 days of purchase. All items must be returned in original boxes. There is a 20% restocking fee and customer is responsible for return shipping costs.

How do I make a claim for detective products?

All claims must be made in 30 days. Pictures are required for defective products. All products must be returned in original boxes without writing on the boxes.

What if merchandise is damaged in transit?

All claims for products damaged in transit must be made through the
carrier. Before signing for products, please inspect all boxes for
damages. (Make sure carrier signs invoice for any damages)

Do you offer payment installments?

Yes, you may choose Shoppay at checkout. Affirm allows customers to pay in four equal installments for purchases up to $3000.00.

Do you offer gift cards?

Yes, gift cards are available for purchase in any dollar amount